My careless mistake hurt our sales pitches, and almost lost us two key clients.
Still can't find the right words for your apology letter?
If not, then Mr.
Winters, I am extremely sorry for my late arrival at the important sales meeting with The Star Agency last week.
We have just implemented a new Internet connection plan for your account.
First, keep your letter brief and to the point.
It is imperative, however, that such disagreements should be settled as professionally and as amicably as possible.
It could happen, sure.
I agree that I should have trusted you and should not have been influenced by others.
For our serious goof-up, we have decided not to charge you for any Internet usage including downloads for the next three months.